Cancellation and return conditions

User agreement

 

Cancellation Policy

You can cancel your order by contacting us by phone or email until your order is shipped. You can use the contact section on our website to cancel or send an email to info@ferbal.com.tr.

 

Product Return Policy

Buyer may use the right of withdrawal within 7 (seven) days without any legal and penal responsibility and without any justification from the delivery of the contractual goods / services to himself / herself or to the person / organization indicated. The use of the right of withdrawal must be reported to the seller's customer service by e-mail or telephone within the same period, and the goods / service shall not be used within the framework of the provisions of Article 15 and in accordance with the preliminary information posted on the www.ferbal.com.tr website, is a must. If this right is used, the invoice for the goods or services delivered to the 3rd person or the buyer is essential. The goods / service will be returned to the buyer within 7 days following receipt of the notice of withdrawal and the goods / service will be returned within 20 (twenty) days. If the invoice is not sent originally, the buyer can not refund the VAT(KDV) and other legal obligations if it is. The goods / service returned with the reason for withdrawal shall be borne by the seller with the delivery price.

Product Inquiry Support Phone: 0312 491 60 90